Maybe too many book this hotel I feel the service is bad. I got a room with some problem( light can not turn on). Then the hotel change another very small size room for me and warning me no other room available. I will not book this hotel again.
Thank you for your recent stay at hotel Keihan Kyoto Grande. We sincerely apologize for inconveniencing you during your stay. We had originally received a reservation for a single room, but given availability, we took the liberty of upgrading your room to a double room, for free. We are very sorry that this was not satisfactory. Thank you very much for your comments, your feedback is important to us. Assistant manager GOTO
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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投稿者さんの ホテル京阪 京都グランデ のクチコミ
Maybe too many book this hotel I feel the service is bad. I got a room with some problem( light can not turn on). Then the hotel change another very small size room for me and warning me no other room available.
I will not book this hotel again.
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Thank you for your recent stay at hotel Keihan Kyoto Grande.
We sincerely apologize for inconveniencing you during your stay.
We had originally received a reservation for a single room, but given availability, we took the liberty of upgrading your room to a double room, for free. We are very sorry that this was not satisfactory.
Thank you very much for your comments, your feedback is important to us.
Assistant manager GOTO