The utmost satisfaction and well-being of our guests is our highest priority all the time, thus, learning that you have encountered inconvenience during your stay truly disappoints us. Availability of rooms when a hotel is fully booked is indeed a challenge; however, we do make every effort to fulfil room preference requests the best we can. Rest assured that we are reviewing our procedures to further enhance our services.
We greatly value your support and hope you will give us another chance to experience our genuine hospitality and exceptional service.
総合1
gb7133さんの ニュー コースト ホテル マニラ のクチコミ
8月12日から4連泊しました。
予約したキングベットの部屋を予約しましたが予約がいっぱいでツインになるとの事、文句を言って翌日には変えると
言ってきましたが最終日まで変わる事は
無かったです。
立地も良く、常宿して使って来ましたが
最近は客層も悪く、マナーの悪いのが増えた気がします。
もう自分の評価は星4ホテルです、今後は他所に泊まろうと思うのでお勧めは
出来ません。
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Dear gb7133さん [50代/男性],
The utmost satisfaction and well-being of our guests is our highest priority all the time, thus, learning that you have encountered inconvenience during your stay truly disappoints us. Availability of rooms when a hotel is fully booked is indeed a challenge; however, we do make every effort to fulfil room preference requests the best we can. Rest assured that we are reviewing our procedures to further enhance our services.
We greatly value your support and hope you will give us another chance to experience our genuine hospitality and exceptional service.
Sincerely,
Marc Kerckhofs
General Manager