Dear Valued Guest, Thank you for reaching out to us and I may take this opportunity to clarify a particular point. It is true that a washing machine could be found in the Deluxe premium type, but not in every room; therefore, an advance request is necessary. I believe that this option has never been indicated in the description of the room or reflected as it is guaranteed on the confirmation. However, we are sorry we have no control over people's reviews. Your feedback is appreciated in terms of guiding us to develop the service quality and hope my response will be your further clarification.
投稿者さんの グランデ センター ポイント ホテル ターミナル21 のクチコミ
キングベッドの部屋のみ洗濯機ついてたみたいで知らなくてネットではデラックスプレミアムには洗濯機つきとあったので部屋取ったら洗濯機なくてショックでした
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ステイ掃除でガウンとスリッパがなかった
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Dear Valued Guest,
Thank you for reaching out to us and I may take this opportunity to clarify a particular point.
It is true that a washing machine could be found in the Deluxe premium type, but not in every room; therefore, an advance request is necessary. I believe that this option has never been indicated in the description of the room or reflected as it is guaranteed on the confirmation. However, we are sorry we have no control over people's reviews.
Your feedback is appreciated in terms of guiding us to develop the service quality and hope my response will be your further clarification.
Grande regards,
Atthasit Thattanachok
Guest Service Supervisor