Dear Valued Guest, Thank you for reaching out to us and I may take this opportunity to clarify a particular point. It is true that a washing machine could be found in the Deluxe premium type, but not in every room; therefore, an advance request is necessary. I believe that this option has never been indicated in the description of the room or reflected as it is guaranteed on the confirmation. However, we are sorry we have no control over people's reviews. Your feedback is appreciated in terms of guiding us to develop the service quality and hope my response will be your further clarification.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
立地5
投稿者さんの グランデ センター ポイント ホテル ターミナル21 のクチコミ
キングベッドの部屋のみ洗濯機ついてたみたいで知らなくてネットではデラックスプレミアムには洗濯機つきとあったので部屋取ったら洗濯機なくてショックでした
ホテルへメールを送っても返事が遅かった
ステイ掃除でガウンとスリッパがなかった
レビューを評価してください
このレビューは参考になりましたか？
不適切なレビューを報告する
Dear Valued Guest,
Thank you for reaching out to us and I may take this opportunity to clarify a particular point.
It is true that a washing machine could be found in the Deluxe premium type, but not in every room; therefore, an advance request is necessary. I believe that this option has never been indicated in the description of the room or reflected as it is guaranteed on the confirmation. However, we are sorry we have no control over people's reviews.
Your feedback is appreciated in terms of guiding us to develop the service quality and hope my response will be your further clarification.
Grande regards,
Atthasit Thattanachok
Guest Service Supervisor