Shuttle bus is quite convenient and helpful. But the room is over rated indeed. The front desk asks for credit card guarantee during check-in even though the room charge has been paid one month ago online. Feels strange.
Thank you for taking the time to share your valuable feedback. I was pleased to hear that you found our complimentary shuttle service between the hotel and Shinjuku Station helpful during your stay. As you mentioned, we take credit card authorization from our guests to guarantee incidental charges during the stay. Please accept our sincere apologies if it was not explained to you clearly on arrival. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. We look forward to welcoming you back at our hotel in near future.
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MoMoLiさんの ヒルトン東京 のクチコミ
Shuttle bus is quite convenient and helpful. But the room is over rated indeed. The front desk asks for credit card guarantee during check-in even though the room charge has been paid one month ago online. Feels strange.
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Thank you for taking the time to share your valuable feedback.
I was pleased to hear that you found our complimentary shuttle service between the hotel and Shinjuku Station helpful during your stay.
As you mentioned, we take credit card authorization from our guests to guarantee incidental charges during the stay. Please accept our sincere apologies if it was not explained to you clearly on arrival.
It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.
We look forward to welcoming you back at our hotel in near future.