The reception clerk is not well-tained about the regulation of keeping baggage and doesn't notify the guests.The hotel manager blamed us for leaving the baggage at hotel. But actually we have the hotel room booking two days later and will come back.
Thanks for your staying witg us. About your comment for keeping luggage, we are very sorry for its discomfort for you. We will train its to all our staff and review its system how to explain to the guests. But please understand that we did not blame at the time, it is just confirm that you did talk to our staff for your future reservation at the hotel.
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The reception clerk is not well-tained about the regulation of keeping baggage and doesn't notify the guests.The hotel manager blamed us for leaving the baggage at hotel. But actually we have the hotel room booking two days later and will come back.
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Thanks for your staying witg us.
About your comment for keeping luggage, we are very sorry for its discomfort for you.
We will train its to all our staff and review its system how to explain to the guests.
But please understand that we did not blame at the time, it is just confirm that you did talk to our staff for your future reservation at the hotel.
The best regards,