First day, the room haven't tower, I call lobby counter they said need to pay money. I don't understand why need to pay but they haven't give me reason
Thank you very much for staying with us. Every customer is supposed to pay 200 yen if they need a set of towel in keeping with the rule of our hotel.We are sorry for the misunderstanding.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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投稿者さんの 東急ステイ新宿 のクチコミ
First day, the room haven't tower, I call lobby counter they said need to pay money. I don't understand why need to pay but they haven't give me reason
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Thank you very much for staying with us.
Every customer is supposed to pay 200 yen
if they need a set of towel in keeping with
the rule of our hotel.We are sorry for the
misunderstanding.