We sincerely apologize for inconveniencing you during your recent stay. Upon checking, the front desk associate handling your check-out misunderstood your request and mistakenly thought you were requesting a certificate of cancellation for your credit card transaction. A copy of your official receipt will be sent to your email, for your convenience. We are very sorry that this was not provided to you upon check-out. The front office manager has counseled her team on how to better handle similar situations in the future so that they may provide efficient service. We hope to improve your impression of us and look forward to providing you with a better experience.
総合4
投稿者さんの マカティ ダイヤモンド レジデンス のクチコミ
質問です。
チェックアウト時に領収書をお願いしたら、出来ないと言われました。
いつどこで入手出来るでしょうか?
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Dear Mr Jun Murai,
Good day!
We sincerely apologize for inconveniencing you during your recent stay. Upon checking, the front desk associate handling your check-out misunderstood your request and mistakenly thought you were requesting a certificate of cancellation for your credit card transaction. A copy of your official receipt will be sent to your email, for your convenience. We are very sorry that this was not provided to you upon check-out. The front office manager has counseled her team on how to better handle similar situations in the future so that they may provide efficient service. We hope to improve your impression of us and look forward to providing you with a better experience.