Firstly we would like to apologize for the inconvenience. It is never our intention disappoint our guest as we valued each one of them. The reason we have to relocate your stay to other hotel for one night was due to our hotel was experiencing overbooked and since we already receive your hotel and understand how hard it is to book an accommodation in New Year, we tried our best to relocate one of 2 rooms you booked to nearby hotel for only one night while the rest is back as per your original booking. As compensation, we have upgraded your room type and offer partial refund, which in the end it was 70% from the total amount as agreed.
As part of our promise to improve our service, our team will be more careful to receive booking in the future so that no more overbooking situation will happen again. Thank you
立地2
そらかん2515さんの グランド ミラージュ リゾート & タラソ バリ のクチコミ
最悪でした、年末年始に泊まろうとしてチェックインしたのですが、まさかのオーバーブッキングで3名の部屋を2部屋予約していたのですが、着いてみると2名の部屋を1部屋しか泊まることができず、残りの部屋は少し離れたモーテルに2人の部屋で2部屋泊まらされました。
31日は1部屋は本来の部屋に泊まることができましたが、もう1部屋は既に泊まっている部屋が3名部屋だと言われ無理やりそこに泊まらされることになりました。
最終的に値段が安くなるかと思いましたが、1泊目の20%しか安くならないと言われ粘り強く交渉した結果、1泊目の50%しか安くならず、ほぼほぼこちらが損をすることとなりました。
楽天のサービスにサポートを依頼しましたが対応は薄く、全く力になってくれませんでした。
最悪の年末年始でバリは2度と来ないようにすることと、楽天トラベルのサポートも宛にならないことが分かりました。
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Dear Sir,
Firstly we would like to apologize for the inconvenience. It is never our intention disappoint our guest as we valued each one of them. The reason we have to relocate your stay to other hotel for one night was due to our hotel was experiencing overbooked and since we already receive your hotel and understand how hard it is to book an accommodation in New Year, we tried our best to relocate one of 2 rooms you booked to nearby hotel for only one night while the rest is back as per your original booking. As compensation, we have upgraded your room type and offer partial refund, which in the end it was 70% from the total amount as agreed.
As part of our promise to improve our service, our team will be more careful to receive booking in the future so that no more overbooking situation will happen again. Thank you