We have stayed at the hotel for 5 nights (2N twins room and 3N triple room). The worest front desk service I met in Japan within 20 years travel experience. The staff rejected our request which help to make a phone call to cancel our restaurant booking. The reason is - We have NO reservation in their hotel afterward !!! That means we are not their GUEST after check out even staying at 5 NIGHTS in the hotel!!! Only check out 3 minutes before, we are not their GUEST!! How came the service like this?? No customer service orientation. We will not come back again and also will not recommend this hotel to others!
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking your valuable time to provide us your experience of our hotel.
Regardless of having chosen our hotel for your stay, we are terribly sorry that our staff made you feel uncomfortable and disappointed at check-out time.
Despite the fact that we always keep in mind and insist our staff to respond all the guest request as much as possible, we are truly regretful to hear that we did not achieve your satisfaction this time.
We will accept and take this unfavorable experience seriously and will use it to improve our staff’s training and instruction.
We greatly appreciate your patience and hope that you will provide us another opportunity to be able to welcome you back to our hotel in future.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
総合2
3人中1人の方が参考になったと投票しています。
投稿者さんの 三井ガーデンホテル京橋 のクチコミ
We have stayed at the hotel for 5 nights (2N twins room and 3N triple room).
The worest front desk service I met in Japan within 20 years travel experience.
The staff rejected our request which help to make a phone call to cancel our restaurant booking.
The reason is - We have NO reservation in their hotel afterward !!!
That means we are not their GUEST after check out even staying at 5 NIGHTS in the hotel!!!
Only check out 3 minutes before, we are not their GUEST!!
How came the service like this??
No customer service orientation.
We will not come back again and also will not recommend this hotel to others!
レビューを評価してください
このレビューは参考になりましたか？
不適切なレビューを報告する
Thank you for having stayed at Mitsui Garden Hotel Kyobashi and taking your valuable time to provide us your experience of our hotel.
Regardless of having chosen our hotel for your stay, we are terribly sorry that our staff made you feel uncomfortable and disappointed at check-out time.
Despite the fact that we always keep in mind and insist our staff to respond all the guest request as much as possible, we are truly regretful to hear that we did not achieve your satisfaction this time.
We will accept and take this unfavorable experience seriously and will use it to improve our staff’s training and instruction.
We greatly appreciate your patience and hope that you will provide us another opportunity to be able to welcome you back to our hotel in future.
Best regards,
Mitsui Garden Hotel Kyobashi
Front Desk Manager