Staff at the counter didn't speak english. They also didn't tell us about the shuttle bus. Meal times were too restrictive. The building is old and poorly maintained. In the room, windows, edges and corners were dirty.
Thank you for your time and feedback. We would like to use this feedback to improve our customers so that they can have a better experience at our hotel. We strive to have a better hotel time, but we are very sorry that we did not reach that goal this time. If you have another chance, we promise to learn from your opinions, improve and strive for a better hotel experience. Kusatsu Onsen Hotel Resort Accommodation Manager Masuda
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VicMalさんの 草津温泉ホテルリゾート のクチコミ
Staff at the counter didn't speak english. They also didn't tell us about the shuttle bus.
Meal times were too restrictive. The building is old and poorly maintained.
In the room, windows, edges and corners were dirty.
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Thank you for your time and feedback. We would like to use this feedback to improve our customers so that they can have a better experience at our hotel. We strive to have a better hotel time, but we are very sorry that we did not reach that goal this time. If you have another chance, we promise to learn from your opinions, improve and strive for a better hotel experience.
Kusatsu Onsen Hotel Resort Accommodation Manager Masuda