I booked the hotel because of complimentary parking in Kochi city. However, when we arrived at 6pm, the manager told us that the parking was full and we have to park at another location. The hotel manager also charged me JPY700 parking fee which is unreasonable.
Thank you for staying in our hotel and our guest comments.
We are very sorry for your problem with the parking lot. However, we do not have free parking lot in our hotel. I think that it is a guide mistake when asking in advance. We apologize for annoying you in the parking. Based on this opinion, we will consider it as a priority issue.
In order for our customers to stay more comfortable, we will do our best to improve our services. Thank you very much.
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I booked the hotel because of complimentary parking in Kochi city. However, when we arrived at 6pm, the manager told us that the parking was full and we have to park at another location. The hotel manager also charged me JPY700 parking fee which is unreasonable.
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Thank you for staying in our hotel and our guest comments.
We are very sorry for your problem with the parking lot.
However, we do not have free parking lot in our hotel.
I think that it is a guide mistake when asking in advance.
We apologize for annoying you in the parking.
Based on this opinion, we will consider it as a priority issue.
In order for our customers to stay more comfortable, we will do our best to improve our services.
Thank you very much.