総合4
投稿者さんの レム東京京橋 のクチコミ
- 投稿者さん 2019年04月09日 23:54:23
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Good location and service as it is a brand new hotel. Breakfast was delcious. The double room we stayed is not wide and with a massage chair inside made it even smaller. I wish next time to have another chance to stay over a larger room.
- 旅行の目的
- レジャー
- 同伴者
- 家族
- 宿泊年月
- 2019年04月
- レム東京京橋 2019年04月11日 09:31:06
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Dear sir,
Thank you for staying with us.
There are several types of twin rooms(larger room)in our hotel.So if you have the next opportunity, we will be waiting for you.
remmTokyo kyobashi reception
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総合3
投稿者さんの レム東京京橋 のクチコミ
1. We booked 7 nights for 2 rooms and have sent e-mail to arrange adjacent rooms, but hotel arranged in different floors. When we checked in on Apr. 3 12:00pm the front desk manager told us that they could not arrange adjacent rooms due to fully booked for this period and we needed to stay in different floor for a week. His attitude was very poor. Finally we found that he was telling lie. - bad
2. Next day in the morning, we talked to another Nepalian manager, he was very nice to help us and has arranged the adjacent rooms for us. - good
3. The twin bed rooms (18 sqm) were very small for two beds and no spaces for our luggage. - bad
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Dear sir/madam,
Thank you for your opinion about our staff.
We sincerely apologize for our staff had a rude attitude to you and did not accept your request.
We will train our staff completely and try to not to repeat such a thing again.
Regarding your room type, your reservation was Economy twin room.
There are several types of twin rooms(larger room)in our hotel.
If you have the next opportunity, we will be waiting for you.
Once again, we apologize for any inconvenience.
remmTokyo kyobashi reception