Room check in with my friend who reserved the room later and price lower than me, but my friend got free upgrade and I don't have. I'm wondering the room assignment of front line staff are fair not not. I may not consider to stay again.
Thank you so much for choosing to stay at our hotel this time. We are very sorry for the inconvenience that caused you this time. We assume that there was a misunderstanding between you and our hotel.There is no such thing like our front line staff treat the customers unequally. In fact, the room charges of our hotel change every day depending on the rate of demand of the customers. There is no guarantee that the prices will be lower as you reserve the room earlier. Sometimes, we set higher prices at the beginning and later we have to lower the prices when the demand of the customers are low. It seems like this kind of case happened to you. We are very sorry for the misfortune that happened to you. However, we sincerely ask for your understanding.
Thank you so much for sparing your time to give us a valuable comment here and we hope you understand what actually happened. Moreover, we will be very happy if you consider to stay again at our hotel next time too.
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投稿者さんの ベッセルホテルカンパーナすすきの｜サウナ付大浴場（札幌・すすきの） のクチコミ
Room check in with my friend who reserved the room later and price lower than me, but my friend got free upgrade and I don't have. I'm wondering the room assignment of front line staff are fair not not. I may not consider to stay again.
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Thank you so much for choosing to stay at our hotel this time. We are very sorry for the inconvenience that caused you this time. We assume that there was a misunderstanding between you and our hotel.There is no such thing like our front line staff treat the customers unequally.
In fact, the room charges of our hotel change every day depending on the rate of demand of the customers. There is no guarantee that the prices will be lower as you reserve the room earlier. Sometimes, we set higher prices at the beginning and later we have to lower the prices when the demand of the customers are low. It seems like this kind of case happened to you.
We are very sorry for the misfortune that happened to you. However, we sincerely ask for your understanding.
Thank you so much for sparing your time to give us a valuable comment here and we hope you understand what actually happened.
Moreover, we will be very happy if you consider to stay again at our hotel next time too.