Thanks for many waiting time at checking and breakfast although you have the big brand name. There were no genuine hospitality, it was only existing surface smile.
We sincerely thank you for using our hotel. However, I apologize without offering a comfortable hotel stay to you. I will educate my staff hardly and try not to repeat such a thing again. We appreciate your bringing this issue to our attention. YUMOTO FUJIYA HOTEL
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投稿者さんの 箱根湯本温泉 湯本富士屋ホテル のクチコミ
Thanks for many waiting time at checking and breakfast although you have the big brand name.
There were no genuine hospitality, it was only existing surface smile.
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この度は、湯本富士屋ホテルにご宿泊を賜り、誠に有難うございます。
また、貴重なるご意見を賜り、重ねてお礼申し上げます。
チェックイン時やご朝食時にお待たせし、ご満足頂けるホテルステイが出来ませんでしたこと、深くお詫び申し上げます。
この度のお客様よりのお言葉を真摯に受け止め、ご案内、ご接遇のあり方を見直し、従業員一同、今一度初心に立ち返り、お客様のご満足を第一に、日々奢る事のなきよう心に留め、業務にあたってまいりたいと存じますので、何卒この度につきましてはご容赦賜りますようお願い申し上げます。
湯本富士屋ホテル
We sincerely thank you for using our hotel.
However, I apologize without offering a comfortable hotel stay to you.
I will educate my staff hardly and try not to repeat such a thing again.
We appreciate your bringing this issue to our attention.
YUMOTO FUJIYA HOTEL