The hotel should have been redecorated, but seem outside look of the rooms tower didn't redecorated, hotel have shuttle service between Kumamoto station (good). Most staffs are nice and polite, where a staff was excellent (I forgot to ask her name), very helpful, good communication and helps Kumamoto make a good impression on my family. The room was very clean and I had a very nice river view, provided enough plug sockets, free coffee in room was enough and taste good. but the bathroom was quite old, safety box was not secure, and the internet unable to VPN. I think they still need to improve some facilities in room.
We had finished renovation in 2012 and our hotel name was changed ANA CROWNE PLAZA KUMAMOTO NEW SKY as a renewal open.
We are really glad to hear that you prefer our renovated room and our shuttle between Hotel and Kumamoto station.
The shuttle is popural for many people which a Kumamon was drawn on. Thank you for your complements. Your comments were very encouraging us.
Also, we are appreciate the point of our insufficient. We are going to improve day by day.
Our safety box is decided our CROWNE PLAZA formality. Please tell us that how was not secure the box. If you will tell us about it, we change for the better.
We hope that you and your family had a great time in here Kumamoto. Please come back to Kumamoto again. We are look forward to seeing you.
Thank you, Best Regard,
ANA CROWNE PLAZA KUMAMOTO NEW SKY business planning department Murakami Aska
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The hotel should have been redecorated, but seem outside look of the rooms tower didn't redecorated, hotel have shuttle service between Kumamoto station (good). Most staffs are nice and polite, where a staff was excellent (I forgot to ask her name), very helpful, good communication and helps Kumamoto make a good impression on my family. The room was very clean and I had a very nice river view, provided enough plug sockets, free coffee in room was enough and taste good. but the bathroom was quite old, safety box was not secure, and the internet unable to VPN. I think they still need to improve some facilities in room.
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Dear Sir
Thank you for staying our hotel.
We had finished renovation in 2012 and our hotel name was changed ANA CROWNE PLAZA KUMAMOTO NEW SKY as a renewal open.
We are really glad to hear that you prefer our renovated room and our shuttle between Hotel and Kumamoto station.
The shuttle is popural for many people which a Kumamon was drawn on.
Thank you for your complements.
Your comments were very encouraging us.
Also, we are appreciate the point of our insufficient.
We are going to improve day by day.
Our safety box is decided our CROWNE PLAZA formality.
Please tell us that how was not secure the box.
If you will tell us about it, we change for the better.
We hope that you and your family had a great time in here Kumamoto.
Please come back to Kumamoto again.
We are look forward to seeing you.
Thank you,
Best Regard,
ANA CROWNE PLAZA KUMAMOTO NEW SKY
business planning department
Murakami Aska