Thank you for staying at the Regal Hongkong Hotel.
I regret to learn that you did not have a wonderful stay with us recently, please accept my sincere apology on all the inconvenience caused. I have reviewed your valuable comment and shared with the team on those shortfalls. I would like to assure you that it was not our usual service standard and we have already conducted refreshment training to the team on the service enhancement.
Once again, my apology on the inconvenience you had encountered. We sincerely hope that we will be allowed the opportunity of welcoming you return at Regal Hongkong Hotel. At that time, we will extend you the high level of service which you expect and deserve.
Thank you for your valuable time and consideration.
総合3
投稿者さんの REGAL HONGKONG HOTEL のクチコミ
コーズウエイベイの駅(ハイサンプレイス直結、何洪記あり)から少し歩きますが、同じビルに鼎泰豊、すぐ前にトラムの乗り場、近くに翠華餐聴、海皇粥店と行きたかった所がそろっていました。ディズニーランドやゴンピン360へのシャトルバスもあり、助かりました。しかし、初めてクラブルームを予約したので期待しすぎたのかもしれませんが、アメニティも事前の情報とは違って普通でちょっとがっかりしました。朝食やティータイムのサービスも声をかけないと気付いてもらえないことが多く、日本のおもてなしに慣れている身にはとまどいました。今度はもっと英語が話せるようになって、十分にコミュニケーションをとれるようにしておこうと思いました。
レビューを評価してください
このレビューは参考になりましたか?
不適切なレビューを報告する
Thank you for staying at the Regal Hongkong Hotel.
I regret to learn that you did not have a wonderful stay with us recently, please accept my sincere apology on all the inconvenience caused. I have reviewed your valuable comment and shared with the team on those shortfalls. I would like to assure you that it was not our usual service standard and we have already conducted refreshment training to the team on the service enhancement.
Once again, my apology on the inconvenience you had encountered. We sincerely hope that we will be allowed the opportunity of welcoming you return at Regal Hongkong Hotel. At that time, we will extend you the high level of service which you expect and deserve.
Thank you for your valuable time and consideration.