This hotel needs to improve its training on its employees to make sure that its employees will not deliver wrong information to guests.
I lived in ウトロ温泉 ホテル知床 on July 23. I booked the room from 楽天 without dinner. When I checked in, a staff told me their buffet dinner is so great that we must have a taste. The price is $2500 per person and tax was included. I ordered the buffet dinner for me and my wife. Furthermore, I asked the staff that should I pay additional fee $150 on each person for their Japanese bath? She said that this additional fee is not required in their hotel. However, when I checked out, I found that I have to pay $5250 for the dinner rather than $5000, also a total of $300 Japanese bath fee is added. I try to contact the staff who give me the wrong information, but she ducked at me so I cannot complain her.
Thank you for lodging at ours Hotel! I am sorry about We can not ccurate information for you. We want to improve it in the future.And Thank you for the opinion and impression a lot. It refers to the future. There are a lot of tourist spot every season. If you are visiting Shiretoko again,Please staying ours Hotel. We are looking forward to meeting you again. Thank you!
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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投稿者さんの ウトロ温泉 ホテル知床 のクチコミ
This hotel needs to improve its training on its employees to make sure that its employees will not deliver wrong information to guests.
I lived in ウトロ温泉 ホテル知床 on July 23. I booked the room from 楽天 without dinner. When I checked in, a staff told me their buffet dinner is so great that we must have a taste. The price is $2500 per person and tax was included. I ordered the buffet dinner for me and my wife. Furthermore, I asked the staff that should I pay additional fee $150 on each person for their Japanese bath? She said that this additional fee is not required in their hotel. However, when I checked out, I found that I have to pay $5250 for the dinner rather than $5000, also a total of $300 Japanese bath fee is added. I try to contact the staff who give me the wrong information, but she ducked at me so I cannot complain her.
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Thank you for lodging at ours Hotel!
I am sorry about We can not ccurate information for you.
We want to improve it in the future.And Thank you for the opinion and impression a lot. It refers to the future.
There are a lot of tourist spot every season.
If you are visiting Shiretoko again,Please staying ours Hotel.
We are looking forward to meeting you again.
Thank you!