1. Hotel only can be reached via phone, no e-mail address for customers to ask question 2. The front desk can't answer customer's question in English, if you can't speak Japanese, this hotel may not fully understand what you want 3. I don't feel any service from front end, especially the breakfast, my family have 5 people, but another 2 customers enter our seat and ate our breakfast, how impossible it happens! 4. This is my first time to see cockroach in Japan's Hotel... 5. Door to balcony, door to bathroom is broken, when you open it, you may get hurt
Oh, the room is really big just like the photo on the rakuten page, if you like big room, it won't let you disappointed
We would like to express our thanks for choosing us out of the many options available. Please accept our sincerest apology for any trouble or inconvenience caused by our service during your visit. Your comments were brought up during our regular meeting where all staff was present, and we are truly grateful for your remarks. Your comments will serve to be invaluable encouragement and support for our staff, and we will continue working hard to provide the best service for our customers. We deeply appreciate your comments, and we will be sure to upgrade our service and we hope to be able to serve you again Once again, please accept our sincere apologies for the problems that arose during your visit.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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投稿者さんの 由布院温泉 吉祥開運亭 無尽蔵 のクチコミ
1. Hotel only can be reached via phone, no e-mail address for customers to ask question
2. The front desk can't answer customer's question in English, if you can't speak Japanese, this hotel may not fully understand what you want
3. I don't feel any service from front end, especially the breakfast, my family have 5 people, but another 2 customers enter our seat and ate our breakfast, how impossible it happens!
4. This is my first time to see cockroach in Japan's Hotel...
5. Door to balcony, door to bathroom is broken, when you open it, you may get hurt
Oh, the room is really big just like the photo on the rakuten page, if you like big room, it won't let you disappointed
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We would like to express our thanks for choosing us out of the many options available.
Please accept our sincerest apology for any trouble or inconvenience caused by our service during your visit.
Your comments were brought up during our regular meeting where all staff was present, and we are truly grateful for your remarks.
Your comments will serve to be invaluable encouragement and support for our staff, and we will continue working hard to provide the best service for our customers.
We deeply appreciate your comments, and we will be sure to upgrade our service and we hope to be able to serve you again
Once again, please accept our sincere apologies for the problems that arose during your visit.