Actually all things are good except the wrong arrangement of room.
when we came to hotel reception, your staff arranged a room with foot bath for us. We was so happy and appreciate that we can get the upgrade because i have inform your hotel in email that it was the memorial day with my girl friend. However, when we settled about 15 minutes later, your staff came and said wrong room arranged to us and need to get out. We sudden felt very disappointed, is your hotel want to play a joke to us? We just got a really bad impression on it...
I choose your hotel because your are one of the highest quality hotels in Kawaguchiko, but why your hotel making such low-level mistake?
Thank you very much for staying with us ,and we appreciate you for telling us this problem.
We understand that first impression is really important, for our guests can be comfortable to stay in our hotel. We are sorry for making you down in the beginning of your stay at our hotel.
It was due to our system and operation. We are going to improve our operation as soon as possible, and this mistake will be never happened again.
Once again, we apologize you that you were disappointed at the problem, in your special trip.
We hope that you could have enjoyed other things at our hotel and other experience during your trip in Japan.
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投稿者さんの 富士河口湖温泉 秀峰閣 湖月 のクチコミ
Actually all things are good except the wrong arrangement of room.
when we came to hotel reception, your staff arranged a room with foot bath for us. We was so happy and appreciate that we can get the upgrade because i have inform your hotel in email that it was the memorial day with my girl friend.
However, when we settled about 15 minutes later, your staff came and said wrong room arranged to us and need to get out. We sudden felt very disappointed, is your hotel want to play a joke to us? We just got a really bad impression on it...
I choose your hotel because your are one of the highest quality hotels in Kawaguchiko, but why your hotel making such low-level mistake?
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Dear Mr/Ms 投稿者,
Thank you very much for staying with us
,and we appreciate you for telling us this problem.
We understand that first impression is really important, for our guests can be comfortable to stay in our hotel.
We are sorry for making you down in the beginning of your stay at our hotel.
It was due to our system and operation.
We are going to improve our operation as soon as possible, and this mistake will be never happened again.
Once again, we apologize you that you were disappointed at the problem, in your special trip.
We hope that you could have enjoyed other things at our hotel and other experience during your trip in Japan.
We are looking forward to seeing you again.
Shuhoukaku Kogetsu Staffs