The room and onsen is nice. However, service is bad. It was raining during checkout time, staff did not offer any help and just let us take our two big luggage alone. At that time 2-3 staff were there at that time. In addition during dinner and breakfast it seems that the staff just ignore us and with no greeting.
Thank you for sharing your review with us. And we are appreciate about you chosen our hotel ,also we are glad you feld the room and onsen in nice. However we have to apologize for the behavior of staff. Of course, both reception staff and restaurant staff. We will make effort to see that this never happens again. In the end we hope we can serve you again.
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soniayore2006さんの 水の音(共立リゾート) のクチコミ
The room and onsen is nice. However, service is bad. It was raining during checkout time, staff did not offer any help and just let us take our two big luggage alone. At that time 2-3 staff were there at that time.
In addition during dinner and breakfast it seems that the staff just ignore us and with no greeting.
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Thank you for sharing your review with us. And we are appreciate about you chosen our hotel ,also we are glad you feld the room and onsen in nice.
However we have to apologize for the behavior of staff. Of course, both reception staff and restaurant staff.
We will make effort to see that this never happens again.
In the end we hope we can serve you again.
Mizunonto staff Yuura