The unsatisfied issue was that the amount charged for this stay was exceeded. I pay with my credit card and was requested to sign on a computer. The hotel didn't provide me the bank slip but only the 'Description Receipt'; the Balance Due was 29280 yen stated on the receipt and this was correct so I don't have doubt on it. But when I return to Hong Kong and check there were total 29680 yen being charged. The 400 yen was the points credit by 楽天 but not deducted by this Hotel. How this will happen? I'm quite angry about this experience since 400楽天 points were gone but not in proper used. Any solution for me?
I appreciate your making me aware of the situation.We would like to apologize for the error made by me.We are looking into how to refund and will let you know by e-mail. Again, please accept our deepest apologies.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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The unsatisfied issue was that the amount charged for this stay was exceeded. I pay with my credit card and was requested to sign on a computer. The hotel didn't provide me the bank slip but only the 'Description Receipt'; the Balance Due was 29280 yen stated on the receipt and this was correct so I don't have doubt on it. But when I return to Hong Kong and check there were total 29680 yen being charged. The 400 yen was the points credit by 楽天 but not deducted by this Hotel. How this will happen? I'm quite angry about this experience since 400楽天 points were gone but not in proper used. Any solution for me?
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I appreciate your making me aware of the situation.We would like to apologize for the error made by me.We are looking into how to refund and will let you know by e-mail.
Again, please accept our deepest apologies.