Through email communication, the room arrangement I was very satisfied with the English level of the service staff, but it was very unpleasant to communicate with the staff on duty at the counter on the night of June 24 and the service staff who took the bus to the airport on the morning of June 27. In addition, the height of the bathroom in the room is too high. The height of the bathroom is far more than 15 cm above the height of the floor of the room. It is a dangerous and unsafe facility, and it can also cause danger to the guests! It should be improved as soon as possible!
Thank you very much for choosing our hotel. We are very sorry for the inconvenience that you had to face during your stay. We will definitely work with the English communication proficiency of our staffs. Regarding the height of the bathroom, we will take your valuable comment up to higher level of management. If we have a chance to serve you again, we can lend stepping board too. We will work hard to satisfy our customer at our best. We thank you for your time to give your valuable opinion and look forward to serving you again.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
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投稿者さんの 新宿ワシントンホテル ＡＮＮＥＸ（別館） のクチコミ
Through email communication, the room arrangement I was very satisfied with the English level of the service staff, but it was very unpleasant to communicate with the staff on duty at the counter on the night of June 24 and the service staff who took the bus to the airport on the morning of June 27. In addition, the height of the bathroom in the room is too high. The height of the bathroom is far more than 15 cm above the height of the floor of the room. It is a dangerous and unsafe facility, and it can also cause danger to the guests! It should be improved as soon as possible!
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Thank you very much for choosing our hotel.
We are very sorry for the inconvenience that you had to face during your stay.
We will definitely work with the English communication proficiency of our staffs.
Regarding the height of the bathroom, we will take your valuable comment up to higher level of management. If we have a chance to serve you again, we can lend stepping board too.
We will work hard to satisfy our customer at our best.
We thank you for your time to give your valuable opinion and look forward to serving you again.
Front Clerk: Kato