Thank you for taking the time to share your feedback. While I wish you had a better experience with us, it is thank to feedback like this that we learn from and improve. We work hard to deliver to our guests an exceptional experience, but it is apparent with this case that we could not keep our promise. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
こちらの宿泊施設は楽天トラベルボーナスプログラム対象で、お客様の国内宿泊回数に応じてポイントアップが適用されます。また楽天トラベルへサービス利用料を支払うことにより、原則同条件の他の施設よりも上位に表示されています。（ヘルプページ参照）
総合2
投稿者さんの クロスホテル札幌（オリックスホテルズ＆リゾーツ） のクチコミ
騙人的住宿方案(stay plan):
方案圖片及文字表示有知名品牌的化妝品可以使用,所以予約。
但當日付款完詢問工作人員時表示要高級套房才有,我予約房型無,感覺受騙了。
若有限定房型一開始就不該讓人挑選所有房型之後告知挑選房間無該優惠感覺很糟很受傷。
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Dear Guest,
We are sorry for the reply in English,
Thank you for taking the time to share your feedback. While I wish you had a better experience with us, it is thank to feedback like this that we learn from and improve. We work hard to deliver to our guests an exceptional experience, but it is apparent with this case that we could not keep our promise. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,