Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards, Marcelo Sparberg Guest Experience Manager
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i5616さんの SOFITEL MACAU AT PONTE 16 のクチコミ
タウンサイドを予約しましたが逆側でした。到着が遅かったのでもう面倒でそのまま苦情も言わず受け入れました。あとタクシーを乗りたくても乗り場で15分は待たされます。
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Dear Guest,
Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Marcelo Sparberg
Guest Experience Manager