We do apologise on the oversight with regards to the upgrade. We have overlook the upgrade to the Deluxe Balcony room.
We would like to offer you a complimentary upgrade to the next category for your next stay as a service recovery. We will also add breakfast complimentary for one person.
Do contact me directly on your next booking.
Once again, please accept our sincerest apology for the oversight.
1人中1人の方が参考になったと投票しています。
投稿者さんの コンコルド ホテル シンガポール のクチコミ
バルコニー部屋確約プランにもかかわらずバルコニーの無い部屋でした。
これは楽天トラベルさんの規約違反では?
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Thank you for your feedback.
We do apologise on the oversight with regards to the upgrade. We have overlook the upgrade to the Deluxe Balcony room.
We would like to offer you a complimentary upgrade to the next category for your next stay as a service recovery. We will also add breakfast complimentary for one person.
Do contact me directly on your next booking.
Once again, please accept our sincerest apology for the oversight.
Regards,
Azrinda Hasan
Assistant Reservation Manager
100 ORCHARD ROAD, SINGAPORE 238840
TEL: +65 6733 8855 | DIRECT: +65 6739 8367 | FAX: +65 6732 0540
SINGAPORE.CONCORDEHOTELSRESORTS.COM