a very unsatisfying stay - girl of the front desk was very helpful, however there was a male staff who was very impolite to us. we were not finished yet on check-in but he insisted to move us to another place without any polite word nor any reason. - there was a misunderstanding with the booking of a B-speak cake at yufuin, we did show up at the B-speak store within the deal time (around 13:00, and told the staff that we will come again before 17:00 to pick up the cake, otherwise we accept the cancellation of the reservation. We did show up, not what REI hotel said we didn't show up. We bought the cake and brought back to Hakata, and eta the cake at REI hotel, the girl on the front desk can prove it! - room was full of dusty and it was completely not clean at all - carpet was not clean and we saw leftover dust on the floor
Thank you for taking your time to post a feedback after your stay. On behalf of everyone at Hakata Tokyu REI Hotel, I want to apologize for the poor service that you received from us especially, about our staff attitude and room conditions.Our front desk team will do everything in their power to service to our guests however, we failed it. We will share this feedback not only with front desk but also with our whole department to improve customer service. We should explain to you clearly why you need to move the other place. And we should be polite to you.Also, we have already addressed this with our housekeeping staff to ensure this will not happen again.About the no show, you already explained to us. We totally understand your situation and trust you. Our guest satisfaction is always our top priority. And we would like to thank you for bringing this to our attention. It will help us improve our operations and services.Once again, please accept our sincere apologize for inconvenience.
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投稿者さんの 博多東急ＲＥＩホテル のクチコミ
a very unsatisfying stay
- girl of the front desk was very helpful, however there was a male staff who was very impolite to us. we were not finished yet on check-in but he insisted to move us to another place without any polite word nor any reason.
- there was a misunderstanding with the booking of a B-speak cake at yufuin, we did show up at the B-speak store within the deal time (around 13:00, and told the staff that we will come again before 17:00 to pick up the cake, otherwise we accept the cancellation of the reservation. We did show up, not what REI hotel said we didn't show up. We bought the cake and brought back to Hakata, and eta the cake at REI hotel, the girl on the front desk can prove it!
- room was full of dusty and it was completely not clean at all
- carpet was not clean and we saw leftover dust on the floor
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Thank you for taking your time to post a feedback after your stay. On behalf of everyone at Hakata Tokyu REI Hotel, I want to apologize for the poor service that you received from us especially, about our staff attitude and room conditions.Our front desk team will do everything in their power to service to our guests however, we failed it. We will share this feedback not only with front desk but also with our whole department to improve customer service. We should explain to you clearly why you need to move the other place. And we should be polite to you.Also, we have already addressed this with our housekeeping staff to ensure this will not happen again.About the no show, you already explained to us. We totally understand your situation and trust you. Our guest satisfaction is always our top priority. And we would like to thank you for bringing this to our attention. It will help us improve our operations and services.Once again, please accept our sincere apologize for inconvenience.