The hotel charged me extra 7500yen for bringing two kids (3 years old and 5 years old). My booking had already indicated that I have two adults and two children. The extra charge was not previously mentioned in my reservation.
I was very dissatisfied with the hotel's extra charge. Even when I paid the extra charge for the children, there were only two pillows in the room and only two sets of towels. I felt that the hotel staff was randomly charging extra to the customers at late evening when they had no other options.
部屋3
1人中1人の方が参考になったと投票しています。
投稿者さんの 鈴鹿ストーリアホテル のクチコミ
The hotel charged me extra 7500yen for bringing two kids (3 years old and 5 years old). My booking had already indicated that I have two adults and two children. The extra charge was not previously mentioned in my reservation.
I was very dissatisfied with the hotel's extra charge. Even when I paid the extra charge for the children, there were only two pillows in the room and only two sets of towels. I felt that the hotel staff was randomly charging extra to the customers at late evening when they had no other options.
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不適切なレビューを報告する
この度は鈴鹿ストーリアホテルにご宿泊頂きまして誠にありがとうございます。
今回追加料金をお支払い頂いたのにも関わらず、アメニティが十分に入っておらずお客様にご迷惑をお掛けしたこと、心よりお詫び申し上げます。
今後は何度も確認をしこのようなことが起きないように十分に気をつけて参ります。
追加料金に関しましてはプラン内容にある通り、3歳以上のお子様は追加料金3000円を頂いております。
また4名様で1つのベッドにご宿泊は安全面の都合上、できかねますので1500円のエキストラベッドを入れさせて頂きました。
案内がわかりづらく大変申し訳ございませんでした。