I checked in on 4/5 with my family. At that time, I was asked to provide 5 passports of all my families for hotel to take copies. When they returned the passports to me, I didn't notice only 4 returned to me. I checked out on 4/6 morning. It was so lucky I noticed I lost one passport and called hotel at 14:13. At that time, they didn't notice that they keep one passport and said they will check. At 14:28, they informed me that the passport was left on the copy machine!!!!! it is not acceptable to handle passport like this way. If I didn't notice, I may not be able to take the flight in time. When I returned the hotel to take the passport, I have no time to ask the details about their handling. However, when I back home and wrote mail to ask explanation. They only asked my reservation number but no more reply.It is really an upset experience.
We apporize about this matter. We should have confirm your passports each other when we returned them to you. Please let us discuss and share this matter amoung all our staff to aboid happening this problem again. Thank you for your time to post your reviews.
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投稿者さんの デザイナーズ和室＆大浴場 ヴィラージュ京都 のクチコミ
I checked in on 4/5 with my family. At that time, I was asked to provide 5 passports of all my families for hotel to take copies. When they returned the passports to me, I didn't notice only 4 returned to me.
I checked out on 4/6 morning. It was so lucky I noticed I lost one passport and called hotel at 14:13. At that time, they didn't notice that they keep one passport and said they will check. At 14:28, they informed me that the passport was left on the copy machine!!!!!
it is not acceptable to handle passport like this way. If I didn't notice, I may not be able to take the flight in time.
When I returned the hotel to take the passport, I have no time to ask the details about their handling. However, when I back home and wrote mail to ask explanation. They only asked my reservation number but no more reply.It is really an upset experience.
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Thank you for staying with us at Village Kyoto.
We apporize about this matter. We should have confirm your passports each other when we returned them to you. Please let us discuss and share this matter amoung all our staff to aboid happening this problem again. Thank you for your time to post your reviews.
Village Kyoto Manager