It's a terrible hotel and I'll never ever stay even one more time! The location is perfect, however, that's the only good point that I feel. Our room was very dirty such that you can barely relax yourself. Here I mean everything you can see and touch (in fact, you won't try): bed, bathroom, floor, even table. Second, the service was incredibly poor. At the time I accidentally dropped two of our towels onto the floor in the totally wet bathroom, I pleased the front desk for giving me clean towels. And you know what I got: REJECT! I try not to recall other bad memories about this reservation. It's a chaos!
Thank you so much for choosing our hotel. And we apologize for making you feel bad because of the maintenance and service. We will try to improve the service. We appreciate that you gave us a lot of chances to realize our bad point and improve them.
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chengyinさんの 大阪帝国ホテル のクチコミ
It's a terrible hotel and I'll never ever stay even one more time!
The location is perfect, however, that's the only good point that I feel. Our room was very dirty such that you can barely relax yourself. Here I mean everything you can see and touch (in fact, you won't try): bed, bathroom, floor, even table. Second, the service was incredibly poor. At the time I accidentally dropped two of our towels onto the floor in the totally wet bathroom, I pleased the front desk for giving me clean towels. And you know what I got: REJECT!
I try not to recall other bad memories about this reservation. It's a chaos!
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Thank you so much for choosing our hotel.
And we apologize for making you feel bad because of the maintenance and service.
We will try to improve the service.
We appreciate that you gave us a lot of chances to realize our bad point and improve them.