Thank you very much for staying with us. We deeply apologize for any trouble and unpleasant feeling during your stay regarding the cleanliness of the room and room space. We apologize again for any inconvenience caused by our hotel facilities and service. We will try any effort to improve the cleaning system based on your feedback to avoid such incident in the future. And, we feel very sorry for your disappointment about not able to keep the luggage after check out . According to our strict situation of space limitation, we can only accept to keep the luggage before check in and after check out only if there is next reservation at our hotel as our information of booking site. We will continue doing our best to improve our services and provide service to satisfy our customers.
We are very sorry for any inconvenience again. And, thank you for your comment.
総合3
hkalexcheungさんの DEL style 池袋東口 by Daiwa Roynet Hotel のクチコミ
Stayed 4 nights here.
The Hotel is new....Maybe too new, cleaning department don't know how to clean the room probably.
Found a pair of socks on the floor just blocked by the small sofa, it is very easy to found out if the room is being clean probably.
The ‘table’ is extremely small also the room too, it is difficult to find a place to put your belongings and open your suitcase.
The TV cabinet is full of dust, I have to clean it myself.
The design of the furniture is no good, it is wasting spaces.
Found hair hanging around the tub, disgusting. The drain is blocked, fulgy when you try to open the cover. (That is why it is blocked, there are lots of dirt inside blocking the drain)
The shape of the tub is interesting, also wasting of spaces, it is sui round shape, you cannot sit in probably, like a bowl.
The hotel WILL NOT keep your luggage AFTER you checked out. They will only tell you when you are checking in and ask you to use the coin locker at Ikebukuro station, interesting
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Thank you very much for staying with us.
We deeply apologize for any trouble and unpleasant feeling during your stay regarding the cleanliness of the room and room space.
We apologize again for any inconvenience caused by our hotel facilities and service.
We will try any effort to improve the cleaning system based on your feedback to avoid such incident in the future.
And, we feel very sorry for your disappointment about not able to keep the luggage after check out . According to our strict situation of space limitation, we can only accept to keep the luggage before check in and after check out only if there is next reservation at our hotel as our information of booking site.
We will continue doing our best to improve our services and provide service to satisfy our customers.
We are very sorry for any inconvenience again.
And, thank you for your comment.
DEL style Ikebukuro-higashiguchi
Reception