We apologize for not maintaining a comfortable dining environment. We can only imagine why the steak smoke was so thick on the day you stayed. One possible reason is that the exhaust fan may have been off. Another possibility is that too many steaks were cooked at once, temporarily exceeding the exhaust capacity of the ventilation fan. We do not know what the real cause is, but we would like to make sure that those working on the spot are able to quickly notice and take action on the spot. We are very sorry.
総合3
Chiamingchangさんの 越後湯沢温泉 湯沢グランドホテル<新潟県> のクチコミ
The dinner room is fully smoke by steak. Not comfortable dinner environment
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Dear Chiamingchang
We apologize for not maintaining a comfortable dining environment.
We can only imagine why the steak smoke was so thick on the day you stayed.
One possible reason is that the exhaust fan may have been off.
Another possibility is that too many steaks were cooked at once, temporarily exceeding the exhaust capacity of the ventilation fan.
We do not know what the real cause is, but we would like to make sure that those working on the spot are able to quickly notice and take action on the spot.
We are very sorry.
Yuzawagrandhotel staff
TACHIGARA