On June 20th, I stayed at the hotel with my family for 1 night. The first impression of the hotel was good. The hotel reception was friendly and the lobby was clean. But when I entered the room, the smell of cigarettes was very bad. I opened the window to air out the room and sprinkled deodorant, but the odor did not disappear. Dinner and breakfast were good, but the empty food did not quickly fill up again in the morning. When I checked out, a reception staff gave me the wrong bill for other room. I asked the staff to check the rate again and then he recalculate the room cost. You should educate the staff to prevent such mistakes.
Thank you for staying our ryokan. I am very sorry to hurt your feelings by such repeated failures. We will do our best effort not to make same mistakes again. S.Entaiji,Landlady Entaijiso
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medix9さんの 宇奈月温泉 延対寺荘 のクチコミ
On June 20th, I stayed at the hotel with my family for 1 night.
The first impression of the hotel was good. The hotel reception was friendly and the lobby was clean.
But when I entered the room, the smell of cigarettes was very bad.
I opened the window to air out the room and sprinkled deodorant, but the odor did not disappear.
Dinner and breakfast were good, but the empty food did not quickly fill up again in the morning.
When I checked out, a reception staff gave me the wrong bill for other room. I asked the staff to check the rate again and then he recalculate the room cost. You should educate the staff to prevent such mistakes.
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Thank you for staying our ryokan.
I am very sorry to hurt your feelings by such repeated failures.
We will do our best effort not to make same mistakes again.
S.Entaiji,Landlady Entaijiso