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ヒルトン グアム リゾート アンド スパのクチコミ･お客さまの声
4.0
投稿日：2017-08-20 15:51:41
3.0
投稿日：2016-12-18 20:18:39
5.0
投稿日：2016-07-30 15:33:43
4.0
投稿日：2013-07-15 16:58:18
総合4
ひつじDPさんの ヒルトン グアム リゾート アンド スパ のクチコミ
There was a blackout on 7/11 night, my son was scared because we had to take a bath in the darkness. That happened so many times during the night and we had some inconvenience then. They should have prepared enough to prevent the accident. Anyway their facility and service were overall great.
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Thank you very much for your valued comment. It was very unfortunate that we had an unexpected Island Wide Power Outage during your most recent visit with us. We are truly sorry for all the inconvenience that this may have caused you during your most recent stay.
We have shared your most valued feedback with our Chief Engineer and immediate actions will be taken to ensure that this experience will never happen again in the future.
Once again, please accept our sincerest apology for all the hassles we have caused you and your family. On the other hand we are glad to know that you have enjoyed the facility and the service provided while staying with us.
On behalf of the Hilton Guam Team, we will be looking forward to welcome you back on your next visit here in Guam.
Best Regards