Thank you very much for choosing of our hotel for your stay in Hotel Coco Grand Kitasenju.

We are truly sorry that you had such a disappointing visit because of the poor customer service you received.
this is obviously not the experience we want you to have at our hotel.

We want you to know that we take your concerns seriously, and we would love to invite you back into our hotel for the chance to make up for a visit that you did not enjoy.

Thank you so much for taking the time to write to us for giving us the opportunity to fix something wrong.

We hope you will be back.

Best Regards your hotel staff